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Information Access and Rights

Data protection law provides you with a number of rights that the practice must support you with.

Right to Access

You have the right to obtain:

confirmation that your information is being used, stored or shared by the practice

a copy of information held about you

Felixstowe Road Medical Practice will impose a charge of £50 to cover the administration as an entire health record can be very large. If you only require a particular part of your record, tell us and we will amend the charge accordingly.

We will respond to your request within one month of receipt or will tell you when it might take longer.

We are required to validate your identity including the identity of someone making a request on your behalf

Right to Correction

If information about you is incorrect, you are entitled to request that we correct it

There may be occasions, where we are required by law to maintain the original information – our Data Protection Officer will talk to you about this and you may request that the information is not used during this time

We will respond to your request within one month of receipt or will tell you when it might take longer.

Complaints

You also have the right to make complaints and request investigations into the way your information is used. Please contact our Data Protection Officer or visit the link below for more information.

For more detailed information on your rights visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Case Finding

Sometimes your information will be used to identify whether you need particular support from us. Those involved in your care might look at particular indicators and contact you or take action for healthcare purposes such as preventing you from having to visit accident and emergency by supporting you in your own home or in the community.

We will use automated technology to help us to identify people that might require support but ultimately, the decision about how to support you is made by those involved in your care.

Our Data Protection Officer will be happy to speak to you about this if you have concerns or objections.

Our practice uses Suffolk GP Federation to support us to deliver some of our services such as providing appointments when our practice is closed or community based services. Here is some more information about who they are and what they do:  https://suffolkfed.org.uk/

Our Involvement With Primary Care Networks

For more information on our involvement with Primary Care Networks, please click on the following link:

https://www.kafico.co.uk/copy-of-fpn-sharing-partners-and-lo-2

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