Comments & Complaints

Practice Complaints Procedure

We endeavour to give our patients the highest possible standard of service and attention possible.  We regularly review our service and complaints allow us to see areas in which we can improve.

If you have cause to complain or comment please write to the Practice Manager providing full details of the incident.  You will receive acknowledgement of your complaint and offer you an opportunity to discuss the complaint with a member of managerial staff.

We will try to:

  • address your concerns fully
  • provide you with an explanation
  • discuss any action that may be needed

We hope that you will be satisfied that we have dealt with your complaint thoroughly.  However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities.  A Complaints Procedure leaflet is available from our reception desk.

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