Noticeboard

Cancelling your Appointment

 

If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Change of Address

Please let us know if you change of your name, address or telephone number or any other circumstance which may affect the practice.

If you move to an address outside the practice area, we will ask you to register with a practice that covers your new address.

Comments & Complaints

Practice Complaints Procedure

We endeavour to give our patients the highest possible standard of service and attention possible.  We regularly review our service and complaints allow us to see areas in which we can improve.

If you have cause to complain or comment please write to the Practice Manager providing full details of the incident.  You will receive acknowledgement of your complaint and offer you an opportunity to discuss the complaint with a member of managerial staff.

We will try to:

  • address your concerns fully
  • provide you with an explanation
  • discuss any action that may be needed

We hope that you will be satisfied that we have dealt with your complaint thoroughly.  However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities.  A Complaints Procedure leaflet is available from our reception desk.



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