Latest News

Disruption to Blood Tests

Problems with an NHS supplier, Roche, has led to a temporary shortage in some chemicals used to process blood tests. This is a national problem and Roche is working hard to resolve this.

 

We are doing everything we can locally to reduce the impact on you, but unfortunately, we are going to have to postpone some tests. We appreciate how frustrating this is for those of you affected and are doing everything we can to ensure these are rebooked as soon as we know we have sufficient supply. 

 

As a result, we are unable to take certain non-urgent blood tests at this time.

 

Unfortunately, we are also unable to guarantee processing non-urgent tests sent to us if you have had a blood test done elsewhere.

 

If you are worried and you have been told your blood test is urgent, please contact the person who referred you who should be able to help you.

 

We are very sorry for any inconvenience caused. We hope to be able to resume a normal service as soon as possible. 

 

This is a national issue that is beyond our control.  We have a team of leaders locally who are liaising with regional and national colleagues.

 

Please see below our advice for you:

 

  • If you have been told your blood test is urgent, please attend your booked appointment without delay
  • If you have been told your blood test is not urgent, please try and re-book in around two weeks’ time.
  • If you are not sure whether your test is urgent or not, please get in touch with the GP or consultant who asked you to have the test
  • We appreciate this is frustrating for patients and we’re grateful for everyone’s patience while we work hard to resolve this issue. We will keep everyone updated.
  • We understand this may cause some concern and worry – if you would like to talk to someone, we would encourage you to get in contact directly with your referrer.

Vaccinations Reminder

Carers' Week 8 - 14 June 2020

Are you a carer? Am I? Is your colleague?

Carer's don't wear a badge and may not even label their role but they're vital to our world.

This Carers' Week, recognise our country's carers for the role they play in our homes and communities.

Have a look at what's going on at www.Suffolkfamilycarers.org/carers-week/

Corona Virus Antibody Testing

In line with national guidance, antibody testing (to see if you have had Coronavirus) is being rolled out in Suffolk and North East Essex in a safe and phased way. It has begun within our hospitals.  We will keep you updated as to when this test is available to wider staff and patient groups.  Meanwhile, please may we request that you do not ask your GP about availability.  This will help us to help you with all other urgent calls.  We will make an announcement as soon as we can.  Please also note that as this is a new disease we don’t yet know if having antibodies means you are immune.  

Type 2 Diabetic Corona Virus Sick Day Rules

If you are a Type 2 diabetic, and become unwell with Corona virus, please visit the following website for advice on management of your diabetes.

http://diabetesneeds.co.uk/wp-content/uploads/2014/03/Covid-19-Type-2-Sick-Day-Rules-Crib-Sheet.pdf

My Care Record

Your GP, hospital, community health, mental health and social care teams may all hold records about your care separately. Often, only health and care professionals within the same organisation can see this information. This means it can be difficult for them to work together to deliver the best care.

My Care Record is an approach to improving care by joining up health care information. Wherever possible, health and care professionals will be able to access your records from other services when it is needed for your care. This will make it easier and faster for them to make the best decisions. For example, a doctor treating you in hospital or a nurse working in the community could view the information they need from your GP record.

Several different secure computer systems are used across the region. These allow health and care professionals to digitally access your records held by other services. In some areas systems are already in place, in other areas more work is underway to invest in the technology needed.

The approach also provides an agreement between all the health and care organisations involved. This means they commit to sharing information in a secure way to help improve your care. The My Care Record approach is in line with General Data Protection Regulation (GDPR) which provides the legal basis to share information between health and care services when it is needed to deliver care. All your information will be held securely.

Certain information – that doesn’t identify you – will also be used to help improve services and plan for the future. For example, it will help us plan for the number of doctors, nurses and care workers needed to look after you in the future.

Our practice is part of the My Care Record approach which is supporting the work of health and care organisations across the East of England as they respond to the coronavirus (COVID-19) pandemic. For example, we are working to make sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your GP record. This could include NHS 111 or treatment centres such as the London NHS Nightingale Hospital. This will make it easier and faster for them to deliver effective care. 

More information, including answers to frequently asked questions and a list of the organisations that are taking part can be found at mycarerecord.org.uk

   

Try the New NHS App

If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use SystmOnline you can continue to use it. You can use the NHS App as well.

For more information, go to 222.nhs.uk/nhsapp

Click Here to Find out How we use Information to Manage the Health of Local Population

Sugar Swaps for Kids

Did you know that just one or two everyday swaps can really make a difference to how much sugar your child is having, while still keeping them happy?

For more information and helpful suggestions, please click on the following link:

 https://www.nhs.uk/change4life/food-facts/sugar/sugar-swaps-for-kids#

Primary Care Network

We have joined a Primary Care Network to help us deliver better services. For more information click on the following link:

Primary Care Networks  

Bounty Maternity Packs

You may be aware of a recent fine issued to Bounty, a pregnancy and parenting club, by the Information Commissioner for sharing information with third parties without making the public aware. You can find more information by clicking this link https://ico.org.uk/about-the-ico/news-and-events/new-and-blogs/2019/04/bounty-uk-fined-400-000-for-sharing-personal-data-unlawfully/ 

The practice takes privacy and lawful use of information seriously and works hard to ensure that our service providers, partners and suppliers are trustworthy and compliant and although the practice is not directly affiliated with Bounty, we have looked into the matter to provide our patients with reassurance.

The Information Commissioner has recognised that the information sharing was an historic practice that ceased before recent changes in data protection law came info force. Bounty have confirmed that they have stopped selling details of members who sign up and that they have implemented robust data protection practices. They also have a privacy policy that now explicitly states they have stopped sharing data with those data brokerage firms and will never sell members' information in the future. Finally, they have appointed an independent data expert who will assess Bounty's procedures annually and publish the findings on the Bounty website.

Should you have any questions or concerns, please do let us know.     

Care Navigation

Felixstowe Road Medical Practice has trained their reception staff to become Care Navigators.

What Is a Care Navigator?

A Care Navigator will make sure that you get help from the right person at the right time. This could be anything from arranging contact or an appointment with your GP, Nurse Practitioner, or Practice Nurse, providing information on services within your community that could help you, or by giving you advice or information over the 'phone, perhaps saving you a visit to the practice. 

To do this, Care Navigators will need to ask why you are calling, so that they can arrange the right care or support for you.

Care Navigators have been trained to keep information confidential and to provide a safe service.

Care Navigation will come into effect from 28th May 2019.

On The Day Appointment Booking  

With effect from 28th May 2019 patients will no longer be able to book on the day appointments at the front desk. We request that patients wishing to make on the day appointments do so by telephone only. 

Electronic Prescription Service

In November 2016, Felixstowe Road Medical Practice went live with the Electronic Prescription Service which means your prescription can be sent electronically to your nominated pharmacy.

More information can be found here

eDSM - Sharing your Medical Records

Today, electronic records are kept in all the places where you receive healthcare.  These NHS Care Services can usually only share information from your records by letter, email, fax or phone.  At times, this can slow down your treatment and mean information is hard to access.  At the practice we use a computer system called SystmOne that allows the sharing of full electronic records across different NHS Care Services.  We are telling you about this as a patient at this practice as you have a choice to make about sharing your electronic record.  This is not about your Summary Care Record (SCR), it is about asking your sharing preferences regarding your electronic record.  You can choose to share or not to share your electronic GP record with other NHS Care Services.

Download the eDSM Sharing Consent Form and return the completed form to the surgery so that we can update your records.

Going to University? Under 25? Important Information

All new university entrants up to 25 years old are eligible for the MenACWY vaccine.  Cases caused by meningococcal W (MenW) bacteria are increasing in the UK. Teenagers and young adults have a higher risk of meningococcal W disease. The MenACWY vaccine protects against 4 meningococcal groups (A,C,W and Y).  If you are starting university you should get vaccinated before you go.  The vaccine is free and it may save your life.

More information can be found here

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